VIDEO: The difference between a click and a call matters in a dispatch center, and before April 5, dispatchers at the Thornton Emergency Communication Center had to call other agencies to be able to dispatch them, instead of seeing in real time where they were, and clicking to send them.
"So it could take up to one to two to almost three minutes sometimes, depending," said Brandi Seaton, the Communications Center Supervisor.
The difference between one and three minutes in her job, she says, is "a life."
But those extra steps went away when the new system, called the CAD to CAD Project, went live.
"And it just saves so much time for us in here, and stress," Seaton said.
Thornton Deputy Fire Chief Steve Kelley has been part of a team working on this integrated dispatch system for five years.
