Monongalia County Emergency Management Agency was the first in the state to use the new 911-eye system.
This system allowed dispatchers to receive videos and pictures from callers at the scene of an emergency using their mobile devices.
Assistant 911 Director Bradley Wilson said they had the program for roughly a week.
He explained that any mobile device could use this technology. âWeâll send them a link. They have to approve it. There are no apps to download. It is strictly an internet-based program. Just within a split second if they hit the link, and weâll get the video,â Wilson said.
This allowed them to get a picture or video of the situation before first responders showed up. Wilson said the caller could continue talking or even texting with the dispatcher while using the video program.
